Rules of air transportation and servicing of passengers and luggage (hereinafter - Rules) of Bukovina Airlines JSC (hereinafter referred to as "Airlines") comply with Aviation Rules "Rules of Passengers and Luggage Transportation and Services", approved by the Order of the Civil Service of November 26, 2018 No. 1239 registered at the Ministry of Justice of Ukraine on February 08, 2019 under No. 141/33112 (hereinafter - the Aviation Rules), developed in accordance with the requirements of Regulation (EU) of the European Parliament and of the Council of July 05, 2006 No. 1107/2006 on the rights of persons with disabilities andbmezhenoyu mobility when using airspace Convention on the Rights of Persons with Disabilities. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 on the introduction of common rules for compensation and assistance for passengers in the event of refusal and cancellation or long delay of flights, Council Regulation (EU) of 09 October 1997 No 2027 / 97 on the liability of the carrier in the event of an incident, as amended by Regulation (EC) No 889/2002 of the European Parliament and of the Council of 13 May 2002, Regulation (EC) No 785/2004 of the European Parliament and of the Council of 21 April 2004 on requirements to air carriers and operators aircraft insurance, the Convention for the Unification of Certain Rules for International Carriage by Air, done on May 28, 1999 in Montreal, the General Conditions of Carriage of Passengers and Baggage established by the International Air Transport Association ("General Conditions of Carriage (passenger and baggage)"), and resolutions and recommended practices of the International Air Transport Association (IATA), standards and recommended practices of the International Civil Aviation Organization (ICAO).